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Financial Services Guide
This Financial Services Guide (FSG) contains information about our services, your rights as a client and other things you need to know in relation to insurance matters including how any complaints you may have, will be dealt with.
We trust it will assist you in deciding whether to use our services.
If you ask us to act as your aviation insurance broker, we will do so on the terms set out in the Guide. Unless you tell us otherwise in writing, we assume that you agree with these terms. Any terms which are specific to our relationship with you, may be contained in a Letter of Appointment.
You might also receive some other documents after or at the time we advise you about your insurance needs including:
- Statements of Advice - these will be summaries of our advice and on the basis on which it was provided;
- Product Disclosure Statements - these will contain information about the products we recommend to you; and
- Confirmation notices - these will confirm the details of transactions we have arranged on your behalf.
If you need more information or have any questions, please feel free to telephone us.
HOW WE WILL LOOK AFTER YOUR INSURANCE NEEDS
You can provide us with instructions in person, by telephone, email or writing.
TERMS OF PAYMENT
PRIVACY
We are committed to protecting your privacy. We use the information you provide to advise about and assist with your insurance needs. We only provide your information to the insurance companies with whom you choose to deal (and their representatives). We do not trade, rent or sell your information.
You can check the information we hold about you at any time. For more information about our Privacy Policy, ask us for a copy.
The client's judgment of a broker's real service arises with its expeditious handling of a query or a claim. Ian and his team know that this is what insurance is all about, so they place themselves on call 24 hours a day 7 days a week.
When you engage Ian and his team, they will get to know your business - and their advice may make the difference between being eternally nervous or sleeping well at night. Don't procrastinate - act now and give Ian or Chris a call for independent, expert and prompt service.
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Australian Financial Services Licence number 241408
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